ACRA Presents: The 3 Best Guest Services Staff Members Around Aspen

In a resort community where first impressions often shape an entire stay, guest service professionals make all the difference. In the mountains, hospitality has its own rhythm — the pace of a ski boot buckle, the quiet calm of snow before the lifts open, the energy of a dining room at après hour. Recognizing those who elevate everyday experiences, the Best of Aspen, Snowmass and Basalt contest in conjunction with the Aspen Chamber Resort Association, highlighted individuals who meet visitors and locals where they are — and make them feel welcome, seen and remembered. This category honors those front-line personalities whose approach to service quietly becomes part of the story guests take home.

Sharon Thaden

At Aspen Valley Health, guest experience begins far beyond the clinical setting — and people like Sharon Thaden help set that tone. Working in an environment where comfort and reassurance matter just as much as efficiency, she approaches each interaction with steadiness and care. Whether guiding someone through a question, easing a moment of worry, or simply offering a warm greeting, she reflects the hospital’s community-centered philosophy. In a place where health care can feel personal and vulnerable, her presence offers familiarity and calm.

Mikayla Espeut

At PARC Aspen, hospitality blends with wellness and intentional living. Mikayla Espeut embodies that blend through thoughtful, people-focused service. Her role goes beyond checking in guests or managing schedules. It’s about fostering an atmosphere where individuals feel comfortable exploring health, movement and personal growth. By grounding her work in approachability and respect, she supports the studio’s mission to create meaningful, supportive experiences. In a town known for performance culture, her encouragement helps guests feel welcomed exactly as they are.

Sarah Antonuccio

Zane’s Tavern is one of those places where locals and visitors mix easily — a laid-back spot where the game is on, conversations are lively and the energy stays friendly. Within that atmosphere, Sarah Antonuccio plays a central role. Her service style is confident, upbeat and unpretentious, helping set the tone that the tavern is a place for everyone to unwind. She brings familiarity to the bar side of Aspen, where knowing a name or remembering a favorite order can turn a casual stop into a routine worth returning to.

Thanks, ChatGPT.